Return & Refund Policy

Return & Refund Policy

Last Updated: ⚠️ [1st January, 2026]

At KwikShopNow, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, refunds, and replacements are accepted. This policy applies to all purchases made on https://kwikshopnow.com.

1. Eligibility for Returns

You may request a return if:

  • The item is unused, unopened, and in its original packaging and state.

  • The request is made within the applicable return period

  • Proof of purchase (order number or confirmation email) is provided

2. Return Timeframes

EU & UK Customers

In accordance with EU & UK Consumer Protection Laws, all our customers have the right to withdraw within 14 days of receiving their orders, without giving any reason, unless the product falls under exempt categories.

US & Other Countries

Customers outside the EU/UK may request a return within 30 days of delivery, unless otherwise stated on the product page.

3. Non-Returnable / Non-Refundable Items

The following items are not eligible for return or refund:

  • Personal care, hygiene, or cosmetic products (once opened)

  • Perishable goods

  • Customized or made-to-order products

  • Clearance or sale items

  • Gift cards or digital products

  • Items damaged due to misuse or normal wear and tear.

4. How to Request a Return

To initiate a return, please contact us at:

📧 support@kwikshopnow.com

Include:

  • Order number

  • Reason for return

  • Photos or videos (if applicable)

  • Details of product/s

Our support team will provide return instructions if your request is approved.

⚠️ Do not send products back without prior authorization.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs, unless:

    • The product is defective

    • The wrong item was sent

  • Shipping fees, customs duties, and taxes are non-refundable, unless required by law.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Notify us within 48 hours of delivery

  • Provide clear photos/videos of:

    • The product

    • Inner & outer packaging

    • Shipping label

After verification, we may offer:

  • A replacement, OR

  • A full or partial refund

7. Refund Process

  • Once the returned item is received and inspected, refunds are processed within 7–10 business days

  • Refunds are issued to the original payment method only

  • Banks or payment providers may take additional time to reflect the refund

8. Order Cancellations

  • Orders may be canceled only before shipment

  • Once an order is shipped, cancellation is no longer possible

9. Customs, Duties & Refused Deliveries

  • Customers are responsible for all customs duties, import taxes, or VAT

  • Orders refused due to unpaid customs charges are not eligible for refunds

  • Delays caused by customs clearance are beyond our control

10. Chargebacks & Disputes

We encourage customers to contact us first before filing a chargeback or payment dispute. Unauthorized chargebacks may result in account restrictions.

11. Legal Rights

This policy does not affect your statutory rights under applicable consumer protection laws in your country of residence.

12. Contact Information

For return or refund-related inquiries, contact us at:

📧 support@kwikshopnow.com
🌐 https://kwikshopnow.com